Need help with your subscription?

Whether you have a question about delivery, your account, sizing, renewals or your luxury lingerie subscription box, our team is here to help by live chat or email.

Live Chat

For quick subscription and delivery questions, open live chat and speak to us directly during support hours.

Email

Prefer to write everything down? Email us and we will reply as soon as possible during support hours.

Email Us

Send us a message

Use the form below for subscription support, order help, delivery questions or product advice. Include your order number if you have one.

Before you message us

To help us answer quickly, please include as much useful information as possible.

For order support, include your order number and the email used at checkout.
For subscription changes, contact us before your next renewal is processed.
For delivery questions, include your tracking number if you have received one.
For product or sizing help, tell us what style of box you are interested in.

Support hours

Live Chat and email support are available Monday to Friday, 8am–6pm. Messages sent outside support hours will be picked up as soon as possible.

Useful pages

You may find the answer faster by checking our delivery information or returning to the subscription page.

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